Care you can trust, held to the highest standard.
Every Calviora journey is underpinned by rigorous clinical governance, safeguarding and quality assurance — reviewed continuously by our clinical leadership team.
Our commitment
Governance is the backbone of safe care.
Calviora Health Group is committed to delivering non-emergency patient transport that is safe, effective, caring, responsive and well-led. Our governance framework aligns with recognised NHS and independent healthcare standards and is overseen by our Head of Clinical Services and Medical Director.
We operate a transparent culture of accountability — clinicians, drivers, coordinators and leadership share responsibility for patient safety and service quality.
Patient-centred
Dignity, compassion and clinical safety guide every decision we make.
Safe by design
Robust processes, trained crews and continuous monitoring across every journey.
Continuously improving
Learning from every incident, feedback loop and clinical audit cycle.
Standards we align to
Recognised frameworks and assurances
The frameworks below guide our policies and controls. Registration and certification status is stated honestly beneath each badge.
CQC
Registration in progress
ISO 9001
Quality management aligned
ISO 27001
Information security aligned
Cyber Essentials
Working toward certification
NHS DSPT
Data Security Toolkit
Disability Confident
Committed employer
Governance framework
The pillars of safe, well-led care.
Each pillar has a named owner in our leadership team, documented policies and measurable outcomes reviewed at every board meeting.
Clinical governance
A structured framework of leadership, accountability and continuous improvement.
- Clinical leadership by our Medical Director
- Monthly clinical audit and case review
- Documented standard operating procedures
- Board-level oversight of clinical KPIs
Patient safety
A proactive safety culture with clear escalation and learning from every incident.
- Aligned with the NHS Patient Safety Incident Response Framework
- Duty of candour embedded in policy
- Human factors training for all crews
- Anonymous safety reporting for all staff
Safeguarding
Protecting children and adults at risk across every interaction.
- Enhanced DBS checks for all patient-facing staff
- Named Safeguarding Lead and deputy
- Level 2 training for all crew, Level 3 for leads
- Clear reporting pathways to statutory bodies
Data protection
Handling patient information lawfully, securely and transparently.
- UK GDPR and Data Protection Act 2018 compliant
- Registered with the Information Commissioner's Office
- Encryption in transit and at rest for clinical data
- Role-based access and full audit logging
Quality assurance
Measured, monitored and continuously improved service delivery.
- KPI dashboard reviewed weekly by operations
- Patient and partner feedback loops
- Independent internal audit programme
- Learning captured in quarterly service reviews
Risk management
Identifying, assessing and mitigating risk across every service line.
- Live corporate and clinical risk registers
- Journey-level dynamic risk assessments
- Business continuity and major-incident plans
- Annual risk review by senior leadership
Policy library
Download our policies
Our full policy library is available to NHS partners, commissioners and regulators on request. Individual policies are shared under a standard information-sharing agreement.
Request full policy packRequests are typically fulfilled within two working days.
Safeguarding policy
v4.2 · Updated Mar 2026
Infection prevention & control
v3.0 · Updated Feb 2026
Data protection & privacy
v5.1 · Updated Jan 2026
Health & safety policy
v2.4 · Updated Nov 2025
Equality, diversity & inclusion
v2.0 · Updated Sep 2025
Complaints & feedback
v1.6 · Updated Aug 2025
Medicines management
v1.2 · Updated Jul 2025
Business continuity
v2.1 · Updated May 2025
Training & development
A workforce trained to a clinical standard.
All crew complete a structured induction and ongoing mandatory training through the Calviora Clinical Academy. Competencies are logged, reviewed annually and mapped to the Skills for Health Core Skills Training Framework.
100% mandatory training completion is a KPI reviewed monthly by the leadership team.
Clinical & safety
- Basic & Immediate Life Support
- Manual handling & bariatric moves
- Safeguarding L2 / L3
- Infection prevention & control
Person-centred care
- Dementia awareness
- Mental capacity & DoLS
- Learning disability & autism (Oliver McGowan)
- Equality, diversity & inclusion
Operational excellence
- Blue-light & advanced driving
- Human factors & non-technical skills
- Conflict resolution
- Information governance
Care Quality Commission (CQC)
Calviora Health Group is progressing through registration with the Care Quality Commission for regulated transport activities in England. We operate to CQC's Key Lines of Enquiry today and will publish our registration number and ratings here as soon as they are confirmed.
For an update on our current registration status, contact compliance@calviora.co.uk.
- Complete
Phase 1
Provider readiness
- In progress
Phase 2
Application submitted
- Awaiting
Phase 3
Registration assessment
- Planned
Phase 4
Regulated activity live
Speak to our compliance team
Questions from commissioners, procurement or clinical partners are welcome. Our governance leads reply within two working days.