Compliance & governance

Building governance we can be trusted on.

We are developing the clinical governance, safeguarding and quality assurance arrangements intended to underpin every future Calviora journey.

This page is maintained by Calviora Health Group to summarise our governance and compliance plans ahead of launch. It describes intentions and work in progress — it is not an independent certification, and no accreditation is currently held. For more information, contact enquiries@calviorahealthgroup.co.uk.

Our approach

Governance is the backbone of safe care.

Calviora Health Group is preparing to deliver non-emergency patient transport that is safe, effective, caring, responsive and well-led. We are developing a governance framework informed by recognised NHS and independent healthcare standards, and are in the process of appointing clinical leadership roles.

We intend to operate a transparent culture of accountability once launched — with clinicians, drivers, coordinators and leadership sharing responsibility for patient safety and service quality.

Patient-centred

Dignity, compassion and clinical safety are intended to guide every decision once we are operational.

Safe by design

We are developing robust processes, training and monitoring intended for every future journey.

Continuously improving

We intend to build learning from feedback and audit cycles into our service once launched.

Frameworks informing our approach

Standards we are working towards

Calviora Health Group holds no accreditations or certifications at this time. The frameworks below are guiding the policies and controls we are developing, and current status is stated honestly beneath each item.

CQC

Not yet registered

ISO 9001

Not certified — informing our approach

ISO 27001

Not certified — informing our approach

Cyber Essentials

Not yet certified

NHS DSPT

Not yet completed

Governance framework

The pillars we are building towards.

Each pillar is being developed with an intended owner, documented policies and outcomes we plan to review once operational.

Clinical governance

A structured framework of leadership, accountability and continuous improvement is being developed.

Clinical leadership roles being appointed
Plans for regular clinical audit and case review
Standard operating procedures being drafted
Governance oversight structures being designed

Patient safety

We are designing a proactive safety culture with escalation and learning intended for every incident.

Informed by the NHS Patient Safety Incident Response Framework
Duty of candour principles being embedded in policy
Human factors training being planned for crews
Safety reporting arrangements being designed

Safeguarding

Safeguarding arrangements for adults at risk are being developed ahead of launch, alongside organisational child safeguarding awareness for staff.

Enhanced DBS checks planned for all patient-facing staff
Safeguarding lead roles being appointed
Training levels being planned for crew and leads
Reporting pathways to statutory bodies being designed

Data protection

We intend to handle patient information lawfully, securely and transparently.

Intended to comply with UK GDPR and the Data Protection Act 2018
ICO registration to be completed ahead of launch
Encryption and access controls being designed for clinical data
Role-based access and audit logging being planned

Quality assurance

We are designing an approach to measuring and improving service delivery once operational.

Performance measures to be defined ahead of launch
Patient and partner feedback loops being planned
Internal review processes being designed
Learning processes to be introduced once operational

Risk management

We are developing an approach to identifying, assessing and mitigating risk across planned service lines.

Corporate and clinical risk registers being developed
Journey-level risk assessment approach being designed
Business continuity planning underway
Risk review processes to be introduced once operational

Policy library

Policies being prepared

We are preparing a policy library ahead of launch. Once finalised, policies will be made available to NHS partners, commissioners and regulators on request.

Safeguarding policy