Safe
Robust safeguarding, medicines management where applicable, and human-factors informed practice protect every patient in our care.
CQC & Compliance
Committed to Care Quality Commission standards
We operate to the CQC's fundamental standards across every service line — with the governance, training and transparency to prove it.
Registration status
Calviora Health Group's CQC registration is currently in progress. In the meantime, we operate to CQC's fundamental standards and welcome scrutiny from commissioners and partners. We publish our progress transparently and will update this page immediately upon registration.
The five key questions
How CQC judges quality — and how we deliver
Caring
Dignity, privacy and compassion are non-negotiable. Crews are trained to recognise and respond to individual needs.
Effective
Evidence-based protocols, competency frameworks and outcome measurement ensure care that works.
Responsive
Services designed around patients — accessible booking, timely collection and clear communication throughout.
Well-Led
Visible leadership, open culture, and governance structures that drive learning and improvement.
Our commitments
The systems and standards that underpin every Calviora journey.
Patient Safety
Documented safety management system with proactive risk assessment on every journey.
Clinical Governance
Named Clinical Lead, monthly governance committee and independent clinical audit.
Quality Assurance
ISO 9001-aligned QMS with quarterly internal audit and annual management review.
Training & Competency
Mandatory induction plus continuous CPD, competency sign-off and refresher cycles.
Policies & Procedures
Version-controlled policy library covering safeguarding, IPC, medicines and lone working.
Continuous Improvement
Patient feedback, incident learning and KPI review feed a live improvement plan.
Working with commissioners
We welcome pre-registration engagement with NHS trusts, ICBs and local authorities. Our governance pack, KPI dashboard and safeguarding policies are available on request.