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Help centre

Frequently asked questions

Clear answers for patients, families and healthcare partners. Can't see your question? Our coordination team is on hand 24/7.

For patients & families

We support patients whose medical condition means travelling by other means would be difficult or unsafe — including mobility, oxygen-dependency, post-operative and mental health needs. Bookings can be made by the patient, a family member, care team or hospital.

Clinical & safety

For partners & commissioners

Still have questions?

Our UK-based coordination team is available 24/7 to help patients, families and healthcare partners.