Help centre
Frequently asked questions
Clear answers for patients, families and healthcare partners. Can't see your question? Our coordination team is on hand 24/7.
For patients & families
We support patients whose medical condition means travelling by other means would be difficult or unsafe — including mobility, oxygen-dependency, post-operative and mental health needs. Bookings can be made by the patient, a family member, care team or hospital.
Clinical & safety
For partners & commissioners
Still have questions?
Our UK-based coordination team is available 24/7 to help patients, families and healthcare partners.