Clinical Governance
A qualified Clinical Lead oversees protocols, competencies and audit — aligned to the seven pillars of clinical governance and NHS England guidance.
Quality & Safety
Safe hands, every mile of every journey
Clinical governance, safeguarding and continuous improvement sit at the heart of everything we do — because patients, families and partners deserve nothing less.
Safeguarding
Level 3 safeguarding training for all patient-facing crews, with a named Safeguarding Lead and clear escalation to local authority partners.
Patient Safety
Human-factors informed SOPs, two-crew moves for complex cases, and NEWS2-aware monitoring on every clinical transfer.
Staff Training
Mandatory induction plus ongoing CPD via the Calviora Clinical Academy — moving & handling, BLS, mental health awareness and infection prevention.
Risk Management
Dynamic risk assessments before every journey, vehicle safety checks, and a live risk register reviewed monthly by senior leadership.
Incident Reporting
Just-culture reporting through our Datix-style system with 24-hour triage, root-cause analysis and learning shared trust-wide.
Policies & Audit
Version-controlled policy library, quarterly internal audits and annual external review against ISO 9001-aligned processes.
Continuous Improvement
Patient and partner feedback loops feed our improvement backlog — measurable KPIs published to commissioners every quarter.
Our commitment
A measurable, transparent safety culture
Every Calviora crew operates within a documented clinical framework. We measure what matters — on-time performance, patient experience, incident rates and learning — and share those metrics openly with commissioners and partners.
- Duty of Candour embedded across the organisation
- Freedom to Speak Up Guardian in place
- Monthly Clinical Governance Committee
- Annual patient safety report published to partners
99.6%
On-time collection
4.9/5
Patient experience
<24h
Incident triage
100%
DBS-checked crew
Request our quality assurance pack
Commissioning teams can request our full clinical governance, safeguarding and KPI documentation for tender review.