Quality & Safety

Building safe foundations ahead of launch

Our quality and safety planning is organised around the five key questions CQC asks. Each area below is in development — nothing here is presented as inspected or approved.

Safe

Safeguarding adults at risk — policies, training levels and escalation routes in development, with organisational child safeguarding awareness for staff
Dynamic risk assessment, vehicle safety checks and a risk register being designed
Infection prevention and control and vehicle cleaning standards being specified
Incident reporting, duty of candour and learning processes being developed

In development

Effective

Clinical governance arrangements aligned to recognised guidance being developed
Competency frameworks, induction and mandatory training plans being prepared
Journey protocols matched to patient need and mobility being drafted
Audit cycles and quality monitoring being planned

In development

Caring

Dignity, privacy and consent expectations being written into planned procedures
Trauma-informed principles guiding our non-emergency mental health transport planning
Communication and reassurance standards for crews being developed
Equality, diversity and reasonable adjustment considerations being built in

In development

Responsive

Enquiry handling, triage and acceptance criteria being designed
Accessibility, escort and mobility requirements being planned into booking
Complaints and feedback process being drafted ahead of launch
Business continuity and escalation planning in development

In development

Well-led

Registered manager and nominated individual to be confirmed with CQC
Governance meeting structure and oversight arrangements being planned
Policy library, version control and review cycles being built
Freedom to speak up and staff concern routes being designed

In development

Staff Training

Induction and ongoing training plans are being prepared, covering moving & handling, basic life support, mental health awareness and infection prevention.

Risk Management

We are designing dynamic risk assessment processes, vehicle safety checks and a risk register for use once operational.

Incident Reporting

An incident reporting process is being developed, intended to support triage, learning and a just culture once we are operational.

Policies & Audit

A policy library and internal audit approach are being prepared ahead of launch.

Our approach

A safety culture we are building from the ground up

We intend for every future Calviora crew to operate within a documented clinical framework. Once operational, we plan to measure what matters — performance, patient experience and learning — and share relevant information openly with commissioners and partners.

Duty of Candour principles being embedded into our planned governance
Arrangements for staff to raise concerns are being designed
Governance meeting structures are being planned
We intend to share safety information with partners once operational

Calviora Health Group has no operating history yet, so we are not publishing performance figures. Once launched, we intend to share meaningful measures with partners.

Talk to us about our plans

Commissioning teams are welcome to contact us to discuss our governance and safeguarding plans as we prepare for launch.