Planned healthcare transport, tailored to every patient.
Calviora Health Group is preparing to provide a range of non-emergency patient transport services following completion of the necessary regulatory and operational requirements.
Every service below is planned. Calviora Health Group is preparing its CQC application, registration has not yet been granted, and no service is currently being provided. Availability and suitability will be confirmed individually.
Our Planned Services
One core service, delivered across defined journey types.
Calviora Health Group will provide non-emergency patient transport for adults aged 18 and over travelling to, from and between healthcare settings, including discharge, outpatient and recurring treatment journeys, wheelchair and stretcher transport, escort support, private patient transport and appropriately assessed adult non-emergency mental health journeys.
Core Patient Transport Services
The foundation of Calviora's planned offering: pre-booked, non-emergency journeys for patients travelling to, from and between healthcare settings.
Planned service
Non-Emergency Patient Transport
Our core planned service: pre-booked, non-urgent transport for patients who cannot travel independently, with trained crews and suitable vehicles.
Pre-booked, non-urgent journeys only
Seated, wheelchair and stretcher options within the planned model
Trained crews with defined competencies before any journey
Suitability confirmed individually at enquiry stage
Calm, dignified transport for appropriately assessed adult patients whose mental health needs can be supported safely within Calviora's ordinary non-emergency service model.
Trauma-informed, calm and dignified journey planning
Appropriately assessed adult non-emergency mental health journeys only
No secure transport, detained-patient conveyance or restraint-based transport
Escort, crew mix and vehicle agreed with the referring team
Calviora provides planned non-emergency patient transport and is not an emergency service. In an emergency call 999.
Mental Health Transport
A calm, trauma-informed approach.
Mental health transport is a planned service. Our planning starts from the principle that a journey should feel calm, predictable and respectful, and that restriction should never be the first option. Nothing described here is currently operational.
Calm, predictable journeys with de-escalation and clear communication first
Trauma-informed care: recognising past experiences, giving choice where possible and explaining what will happen at each stage
Dignity and privacy: discreet vehicles, respectful language and protection of personal information
Consent and capacity: planned procedures reflecting the Mental Capacity Act
Safeguarding: clear escalation routes to referrers and local authority partners being designed
Suitability: each request assessed individually, with escorts, crew mix and vehicle agreed with the referring team
Scope
At launch, Calviora plans to support appropriately assessed adult non-emergency mental health journeys only, where the patient's needs can be met safely within our ordinary patient transport model. We will not provide secure transport, conveyance of detained patients or restraint-based transport. Each request is assessed individually with the referring team.
We are not currently registered with the Care Quality Commission and do not carry out any regulated activity.
Referring teams are welcome to contact us to discuss our planning and intended standards.
Answers reflect where we are in preparing for launch.
One core service: non-emergency patient transport for adults aged 18 and over. Within that, planned journey types are hospital discharge, inter-hospital and inter-facility transfers for suitable non-emergency patients, outpatient and recurring treatment journeys including dialysis and oncology, wheelchair-accessible and stretcher transport, patient and healthcare escorts, private and organisation-commissioned transport, and appropriately assessed adult non-emergency mental health journeys.
Preparing for launch
Get in touch about our planned services.
Our team is preparing to provide safe, professional non-emergency patient transport. Submitting an enquiry does not confirm transport.